Guaranteed car category
When you make your booking, you have to state the category of the car you wish to rent. Our team will do their best to provide you with the required car. If it is not available, we guarantee that you will get a higher category car at the same price.
Clear, All-inclusive rates
No small print. No surprises. When you book with us, you know what you'll pay. Our rates include:
• Local taxes: I.V.A. or IGIC
• Unlimited mileage
• Full comprehensive insurance, except on:
o groups Q and Q1, that have an excess fee of 600 €
o group E2, that have an excess fee of 400 €
• Free additional driver.
• The insurance also covers vehicle substitution in case of imperative reasons.
• Free Cancellation Policy
Free airport service
The service to the airport is free. At all our destinations we have either a desk at the Airport or one of
the staff members will wait for you at the meeting point.
Out of hours delivery
For deliveries out of our office hours (from 0:00h to 7:00h in Palma de Mallorca) there is an extra charge of € 30.
Accesories
We offer child seats and booster seats for an extra payment of € 3,00 per day with a maximum of € 36.
We cannot guarantee the accesories' availability unless they have previously been requested during the booking process.
Fuel Policy
In order to offer the best service possible at Mallorca Airport, the vehicle will be provided with a full tank of fuel with the following options:
- For rentals with a duration of 4 or more rental days, the customer will pay in advance for a full tank of fuel and will have to return the vehicle as empty as possible.
Please, be aware that unused fuel will not be refunded.
- For rentals with a duration of less than 4 days, the following options would apply:
Full-Half: Customer will pay for half a tank of fuel and the vehicle will have to be returned half.
Full-Empty: Customer will pay for a full tank of fuel and it will have to be returned as empty as possible.
Full-Full: Customer will have to return the vehicle with a full tank of fuel.
Fuel prices may vary depending on the vehicle's model and on the market prices at the moment of collection.
Regarding the Full-Half option, we would like to inform that, in the event the vehicle is returned will less fuel than
agreed upon collection, the missing fuel plus a 15-euro processing fee will be charged to the customer.
In the same way, with regard to the Full-Full option, if the vehicle is not returned full, the missing fuel and a
15-euro processing fee will be charged to the customer.
Delivery of the keys and traffic fines
For your total comfort, the delivery of the keys and documents take place at our offices at the airport.
Please, enjoy your rental respecting the traffic regulations. The hirer of the vehicle will be responsible for fines due to
traffic violation or illegal parking.
Driving licenses, experience and minimum age
The driver must be in possession of a valid driving license that allows him also to drive in the E.U. The
driver must have held his driving license for at least one year. All drivers have to be at least 21 years of age.
Payment by credit card upon pick up
Payment will be made by credit card at the time of pick up. The owner of the credit card must be present upon collection.
When making the reservation, the customer has to provide us with all the necessary details; otherwise the reservation
will not be admitted.
Remember, your rental is only for Spain
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the Canary Islands and on the Balearics may
not be moved between islands.
Pick up and Drop off at the same office
The drop off place must be the same as the Pick up.
Guarantee of privacy and security of your data
We respect the customer's privacy and does not sell or rent any confidential information to third parties.
What is not covered by the insurance?
The insurance does not cover the following:
- Flat tires
- Damage to third parties due to negligence or reckless driving.
- Damage caused to the vehicle due to negligence or reckless driving.
- Inadequate refuelling.
- Damage to tires and wheels.
- Loss or damage of car keys or remote locks. Depending on the type of vehicle the charge ranges between € 30
and € 120
- Damage to the lock, upholstery and rear shelf.
- Damage or loss of the child seats or booster seats.
- Damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap.
- Damage to the engine due to negligence.
- Damage to the vehicle’s underside (housing, bodywork, etc.)
- Misuse of the clutch.
- Theft of the vehicle with keys in the starter.
- Driving under the effects of the alcohol.
- Damages to windshields and windows.
